Privacy Policy

1. Scope and controller

This Privacy Policy applies to the Best Premium TV website, customer communications and related IPTV subscription services. In this policy, “Best Premium TV,” “we,” “us” and “our” refer to the operator of those services.

For privacy questions or requests, contact us at contactbestpremiumtv@gmail.com.

2. Information we collect

Information you provide

• Contact details, such as your name, email address, telephone number or WhatsApp identifier.
• Order details, including the plan, duration and number of devices you select.
• Messages, support requests, troubleshooting details and feedback you send to us.
• Account or service identifiers needed to activate and support your subscription.

Information collected automatically

When you use the website, technical information may be generated, such as IP address, browser and device type, language, referring page, pages viewed, approximate location derived from IP, timestamps and diagnostic or security logs.

Payment information

Payments may be processed by third-party payment providers. We generally receive transaction status, amount, currency and a payment reference rather than complete card or wallet credentials.

3. How we use information

We may process personal information to:

• Process orders, activate subscriptions and deliver access details.
• Provide customer support and resolve technical issues.
• Confirm payments, prevent fraud and protect the security of our service.
• Communicate service notices, changes, renewals and responses to your enquiries.
• Maintain, analyse and improve website performance and customer experience.
• Meet accounting, tax, legal and regulatory obligations.
• Send promotional communications where permitted and subject to your right to opt out.

4. Legal bases for processing

Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following bases: performance of a contract, steps requested before entering a contract, compliance with legal obligations, our legitimate interests in operating and securing the service, and consent where required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing already carried out lawfully.

5. When we share information

We do not sell your personal information. We may share only what is reasonably necessary with trusted service providers supporting hosting, communications, analytics, customer support, payment processing, fraud prevention and professional advice.

We may also disclose information where required by law, to respond to lawful requests, to enforce our terms, or to protect customers, our service or the rights and safety of others. If providers process information in another country, we use appropriate safeguards where required by applicable law.

6. Cookies and similar technologies

Our website may use essential cookies required for core operation and security. With appropriate consent where required, we may also use preference or analytics technologies to understand website use and improve performance.

You can control cookies through your browser settings. Blocking essential storage may affect some website functions.

7. Data retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including delivery and support of your subscription, dispute handling, fraud prevention, and accounting or legal requirements. Retention periods vary according to the type of record and applicable law. Information is then deleted, anonymised or securely archived.

8. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal information, request portability, withdraw consent, or complain to a competent data protection authority.

To exercise a right, email us and describe your request. We may need to verify your identity before responding. You can opt out of promotional email at any time by using the unsubscribe method provided or contacting us.

Children

Our services are not directed to children and must be purchased by an adult with legal capacity to enter a contract. We do not knowingly collect personal information from children without appropriate authorisation.

10. Updates and contact

We may update this policy to reflect changes in our practices, technology or legal obligations. The date above identifies the latest version. Material changes will be communicated where required.